Professional Asterisk Contact Centre Solutions

If you have been searching for the right call centre software, you have likely come across the term Asterisk. Here is a plain-language breakdown of what it is and how it works for your business.

Asterisk is a software-based cloud PBX (Private Branch Exchange) that runs on a standard Linux server and uses VoIP (Voice over Internet Protocol) instead of traditional phone lines. This means your agents make and receive calls through your internet connection rather than through older copper wire infrastructure. The result is a faster, cheaper, and far more capable communication system.

At the heart of every Asterisk system sits the dial plan. Think of this as the instruction manual your system follows for every call that comes in or goes out. Your dial plan controls how calls get routed, which queue an incoming call joins, which agent picks it up, and what happens if no one answers. Our technical team configures your dial plan to match your exact business processes.

Applications of Our Asterisk IT Solutions

Inbound Call Handling: When customers ring your number, an automated attendant greets them, presents menu options through an IVR, and routes the call to the right agent or queue based on their selection. Your agents see the caller's details on screen as soon as the call connects.

Outbound Dialling: Your agents can make outbound calls manually, or you can run automated campaigns through a predictive dialler that monitors agent availability and dials numbers on their behalf. This keeps your team productive and reduces idle time between calls.

Call Recording and Monitoring: Every call gets captured and indexed by date, time, caller ID, and agent ID. Supervisors can review recordings for quality assurance and training, and they can listen in live to support agents when needed.

Queue Management and ACD: An Automatic Call Distributor routes incoming calls to the most appropriate agent based on skills, availability, or the longest idle time. Customers wait in an orderly queue, and your team handles each call with the right context.

CRM Integration: Asterisk connects with your existing CRM tools so that agent screens automatically display customer history the moment a call arrives. This cuts down handling time and helps your team deliver a more personalised experience.

Real-Time Reporting: Supervisors get live dashboards showing queue activity, agent status, call volumes, and wait times. Historical reports help you spot trends, manage staffing, and make better decisions.

Choosing the right Asterisk partner matters as much as choosing the technology itself. Here is what sets our approach apart.

• Before we recommend any solution, we conduct a free telecoms audit of your current setup to understand your call volumes, infrastructure, team size, and growth plans.
• Our certified partners take care of installation, dial plan configuration, agent setup, CRM integration, and system testing.
• With redundant infrastructure and proactive monitoring, your call centre stays operational even during peak demand. And if something needs attention, support is a call away.
• Adding new agents, opening a new office location, or expanding into new call queues takes minutes, not weeks. We structure your Asterisk IT solution so that scaling up never disrupts your existing operations.
• Telecoms Supermarket India is the most experienced and reputable Asterisk solution provider in the country. We compare options, negotiate on your behalf, and make sure you get the best value for your investment.

We are proud to support 500+ happy customers across India. From our partners to our clients, everyone who works with Telecoms Supermarket India finds a team that genuinely cares about getting their communication right.